Warranty

Our Warranty

This warranty should be interpreted and applied in accordance with our Terms & Conditions.

  1. Leatherbed.com.au’s Standard Warranty supplements the guarantees under Australian Consumer Law. For major failures, you’re entitled to a replacement, refund, or compensation for any foreseeable loss or damage. If the goods aren’t of acceptable quality, and the issue isn’t a major failure, you’re entitled to a repair or replacement.
  2. This warranty applies only when the product is handled according to care instructions.
  3. The wood frame in each bed has a warranty against manufacturing defects for up to 3 years from delivery. Other components such as leathers, fabrics, foam, fibre fillings, suspensions, springs, mechanisms, including adjustable headrests, feet, have a warranty of up to 12 months from delivery.
  4. Normal wear and tear, including softening and deformation of foam and fillings, isn’t covered by this warranty. Scars, marks, and differing pore density and colour are inherent to the materials and aren’t considered defects.
  5. This warranty is non-transferable and applies to the original purchaser at the original delivery address.
  6. The Seller isn’t liable for normal wear and tear, natural characteristics of materials, damage due to spills, improper cleaning, extreme temperatures, or your acts or omissions. Transportation costs for repair or replacement are not covered.
  7. Replacement or repair under this warranty is limited to the defective part. The Seller decides if a component needs to be replaced or repaired. Components replaced under this warranty may differ in colour and texture from the original.
  8. Misuse, lack of care, commercial use, or mishandling revokes this warranty. To claim this warranty, The Buyer must submit a Warranty Claim Form within 7 days of the defect occurrence and return defective items at their cost, if directed by The Seller.
  9. The Seller isn’t liable if the goods are damaged by accident, alteration, incorrect fitting, or usage in violation of The Seller’s use conditions or technical specifications.