FAQ

ORDERS

How can I place an order?

Orders can be placed online via our website or LiveChat or over the phone. If you need help placing your order, please contact us.

Can I customise the colour and size of my bed?

We offer 12 colours in 4 size options of Double, Queen, King and Super King. You can choose any colour as main or accent as instructed on the product pages. All beds’ dimensions in each size are available on individual product pages. Changing them is not possible.

How can I cancel or change my order?

Yes, though there are possible charges for cancellation or changes to an order.  Please see our returns policy (sections 6 and 8) on our Terms and Conditions for more details.

Do You Ship Internationally?

At the moment we just ship to all Australian states. Orders from New Zealand need to contact our support for shipping cost.

Can I customise the size of my bed?

We offer Australian standard King, Queen or Double. Super king beds can be ordered based on request, please contact us for pricing. External dimensions diagramed on product page can not be modified.

Do I get a discount if I bundle my bed with bedsides, pillow boxes, mattress, pillows, etc?

Subject to availability, discounts are automatically applied to bundles.

PRODUCT

Are your beds fully leather?

Unlike industry standard, all of our beds are 100% made of high quality Italian leather for all parts. None of our beds are made with PU, PVC or other plastic vinyls for any parts.

What are main and accent colors?

For products available in duotone colors, we have an optional accent color to choose. ‘Main color’ is the more dominant color of the bed. (usually the color of the top of the sideboards) and ‘Accent color’ is the secondary color which is covering smaller surface of the product.

If you have picked a standard duotone bed but you need that in single color, simply chose one color name for both options.

PAYMENT INFORMATION

Do I have to pay the full amount when I place my order?

The whole amount should be paid before shipping of outright orders. For Payment plans through ZipMoney we do not require a deposit to ship your product.

Is there an interest free payment method available?

Yes, We provide interest free payment plan up to 12 months through Zipmoney. Please pick ‘ZIP’ on checkout as your payment option and follow as instructed. The process is simple and fast.